Welcome to TechSpot! Let's see if we can get the scans running: 1. Download the file and save to the desktop. (If you are unable to download the file for some reason, then TDSS may be blocking it.
CommandLine = P: dad574f333aed16a8f8d6e Setup.exe /x86 /x64 /redist TimeZone = Eastern Daylight Time Initial LCID = 1033 Using Simultaneous Download and Install mechanism Operation: Installing. Hotfix for Windows XP (KB896256). IE: E&xport to Microsoft Excel - c: progra~1 micros~3 office11 EXCEL.EXE/.
You would then need to download it first to a clean computer and then transfer it to the infected one using an external drive or USB flash drive.). Right-click the tdsskiller.zip file Select Extract All into a folder on the infected (or potentially infected) PC. Double click on TDSSKiller.exe. To run the scan. When the scan is over, the utility outputs a list of detected objects with description. The utility automatically selects an action (Cure or Delete) for malicious objects.
The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Select the action Quarantine to quarantine detected objects. The default quarantine folder is in the system disk root folder, e.g.: C: TDSSKillerQuarantine 15.31.43. After clicking Next, the utility applies selected actions and outputs the result.
A reboot is required after disinfection. 2. Then try this for Malwqrebytes: Please download It will try to create random names and shortcuts for Malwarebytes Anti Malware(MBAM) if you have it installed already. Once done, try running a scan again Please note: If you have previously run Combofix and it's still on the system, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed. Click START then RUN.
Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there. 3. Download Combofix from or and save to the desktop.
Double click combofix.exe & follow the prompts. ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It is recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode if needed.Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. Once installed, you should see a blue screen prompt that says: The Recovery Console was successfully installed.Click on Yes, to continue scanning for malware.If Combofix asks you to update the program, allow.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Close any open browsers.Double click combofix.exe & follow the prompts to run. When the scan completes, a report will be generated-it will open a text window.
Please paste the C: ComboFix.txt in next reply. Re-enable your Antivirus software. Note 1: Do not mouse-click Combofix's window while it is running. That may cause it to stall. Note 2: ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
Note 3: Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you - please tell your helper. Note 4: CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine. Note 5: If you receive an error 'Illegal operation attempted on a registry key that has been marked for deletion', restart computer to fix the issue.
4. Hold down Control and click on the following link to open ESET OnlineScan in a new window. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) o Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. o Double click on the on your desktop.
Check 'Yes I accept terms of use.' . Click Start button. Accept any security warnings from your browser. Uncheck 'Remove found threats'.
Check 'Scan archives/. Leave remaining settings as is. Press the Start button. ESET will then download updates for itself, install itself, and begin scanning your computer.
Please wait for the scan to finish. When the scan completes, press List of found threats. Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
Push the Back button. Push Finish Please post the entire log with heading resembling this.
Click to expand.NOTE: If no malware is found then no log will be produced. Let me know if this is the case. If any of these programs are a problem to scan, please let me know. My Guidelines: please read and follow:.
Be patient. Malware cleaning takes time and I am also working with other members while I am helping you. Read my instructions carefully.
If you don't understand or have a problem, ask me. If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself. Follow the order of the tasks I give you. Order is crucial in cleaning process. File sharing programs should be uninstalled or disabled during the cleaning process. Observe these: o Don't use any other cleaning programs or scans while I'm helping you.
o Don't use a Registry cleaner or make any changes in the Registry. o Don't download and install new programs- except those I give you. Please let me know if there is any change in the system. If I don't get a reply from you in 5 days, the thread will be closed.
If your problem persist, you can send a PM to reopen it. Yes, I need the TDSSKiller log.
Please do the following and then run Mbam, DDS and follow with Combofix: Please download and run the tool below named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run. There are 3 different versions. If one of them won't run then download and try to run the other one. Vista and Win7 users need to right click Rkill and choose Run as Administrator You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
Double-click on the Rkill desktop icon to run the tool. If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. If not, delete the file, then download and use the one provided in Link 2. If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
Do not reboot until instructed. If the tool does not run from any of the links provided, please let me know. Once you've gotten one of them to run then try to immediately run the following. Please download and save it to your desktop.
Double-click on exeHelper.com or exeHelper.scr to run the fix tool. A black window should pop up, press any key to close once the fix is completed. A log file called exehelperlog.txt will be created and should open at the end of the scan). A copy of that log will also be saved in the directory where you ran exeHelper.com.
Copy and paste the contents of exehelperlog.txt in your next reply. Note: If the window shows a message that says 'Error deleting file', please re-run the tool again before posting a log and then post the two logs together (they both will be in the one file). Logs in next reply. Ok, I've run RKill followed by exeHelper and they ran sucessfully (logs below). However Malwarebytes still shuts down after about 5 seconds of starting the quick scan. Click to expand.I put the 1 entry c: program files Antivirus Programs for removal because there is no program named Antivirus Programs If you wanted to create a Directory to keep all these programs together it would have been C: Antivirus Programs NOT in C: Program files. If that is the case, then I need to restore those files and you need to set up a directory correctly Please let me know before we go any further.
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Don't try to do anything yourself- just let me know.The scans I had you run were to be saved to the desktop not program files. Do you understand about a 'directory' vs a 'program folder'?
You can set up a Directory, which can be a folder to group processes: Example could be C: malwarescans. Then you could put all the scanning programs in that Directory.
(Please don't do this now!) But a Program folder contains processes for a specific program including dll, exe, sys, etc. Example would be c: program files Avira which is a folder containing the files needed for Avira. But you cannot use one program folder to 'store' processes for multiple programs.There are 8 different programs stashed in the one 'program folder'! Please make sure that Avira is still on the system. The other programs can be downloaded again I suspect the the PriceGong was keeping your CPU busy.
I see quote a few logs with Combofix deleting the many processes it puts on system- but it should be gone now, with the exception of being in Add/Remove Programs and it's program folder on the C drive Programs. Please check both places: if in Add/Remove Programs, uninstall it. Then delete the program folder.
I see Malwarebytes data on the system from over a month ago: This is most likely the reqson you can't run it now: 2011-09-20 08:07 - d-w- c: documents and settings Katie Lloyd Application Data Malwarebytes 2011-09-20 08:07. 2011-09-20 08:07 - d-w- c: documents and settings All Users Application Data Malwarebytes Please uninstall Mbam now. Make sure it's gone from Add/Remove Programs and that it's program folder has been deleted. Reboot the computer - Note: Both Mbam and SAS have a line for you to check to remove entries that are found. Be sure to do that in both. Malwarebytes' Anti-Malware. Please download Malwarebytes' Anti-Malware from from.
Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to o Update Malwarebytes' Anti-Malware o and Launch Malwarebytes' Anti-Malware. then click Finish. If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform Quick scan, then click Scan. When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please attach this log with your reply Note: on opening Notepad, click on Format make sure Word Wrap is unchecked. o If you accidentally close it, the log file is saved here and will be named like this: o C: Documents and Settings Username Application Data Malwarebytes Malwarebytes' Anti-Malware Logs mbam-log-date (time).txt The run this: SuperAntiSpyware Home Edition Free Version. Please download SuperAntiSpyware from. Launch SuperAntiSpyware and click on ' Check for updates'.
Wait for the updates to be installed. On the main screen click on ' Scan your computer'. Check: 'Perform Complete Scan then Click 'Next' to start the scan.
Superantispyware will now scan your computer,when it's finished it will list all/any infections found. Make sure everything found has a checkmark next to it,then press 'Next'. Click on 'Finish' when you've done. It's possible that the program will ask you to reboot in order to delete some files. Obtain the SuperAntiSpyware log as follows:. Click on 'Preferences'. Click on the 'Statistics/Logs' tab.
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Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'. It will then open in your default text editor,such as Notepad. Paste the notepad file here on your reply Please run this Custom CFScript:. 1.
Close any open browsers. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Open notepad click on Format Uncheck 'Word Wrap' and copy/paste the text in the code below into it:Be sure to scroll down to include ALL lines. Code: File:: Folder:: c: documents and settings LocalService Local Settings Application Data Temp C: TDSSKillerQuarantine Registry:: HKLM services sharedaccess parameters firewallpolicy standardprofile Auth orizedApplications List '%windir% system32 sessmgr.exe'= 'c: Program Files uTorrent uTorrent.exe'=- Save this as CFScript.txt, in the same location as ComboFix.exe Referring to the picture above, drag CFScript into ComboFix.exe When finished, it will produce a log for you at C: ComboFix.txt. Please paste in your next reply. Logs from Mbam, SAS and Combofix in next reply please.
Contents of the 'Scheduled Tasks' folder. Click to expand. Scheduled Tasks Most of these found are usually auto-updates scheduled for programs that do not need them. They will make numerous internet connections every day, looking for updates that you can find manually. You want to keep these connection attempts as few as possible and then only if needed for the system. The only/b auto-update I get is for the AV program. Opening scheduled tasks to modify or delete them: Access Scheduled Tasks with Click on Start All Programs Accessories System Tools Scheduled Tasks.
To change the settings for a task: right-click the Task click Properties do any of the following:. To change the schedule for the task, click the Schedule tab. To customize the settings for the task, such as the maximum run time, idle time requirements, and power management options, click the Settings tab. To delete a task right-click the task click Delete.
To prevent a task from running until you want to let it run again right-click the task Properties On the General tab clear the Enabled check box. Select the check box again to enable the task when you are ready to let the task scheduler run it again. P2P or 'file sharing Warning: Note: Even if you are using a 'safe' P2P program, it is only the program that is safe.
I suggest that you uninstall uTorrent for the following reasons:. As long as you are using file sharing networks and programs which are from sources that are not documented, you cannot verity that a download is legitimate. Malware writers use these program to include malicious content. File sharing is usually unmonitored and there is a danger that your private files might be accessed.
The 'sharing' also includes malware that the shared system has on it. Files that are illegal can be spread through file sharing.
Please read the information on to help you better understand these dangers. Removing all of the tools we used and the files and folders they created.
Uninstall ComboFix and all Backups of the files it deleted. Click START then RUN.
Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there. Download and save it to your Desktop. Double click OTCleanIt.exe. Click the CleanUp!.
Select Yes when the 'Begin cleanup Process?' Prompt appears.
If you are prompted to Reboot during the cleanup, select Yes. The tool will delete itself once it finishes. Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so. Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually. You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points.
Go to Start All Programs Accessories System Tools. Click ' System Restore'. Choose ' Create a Restore Point' on the first screen then click ' Next'. Give the Restore Point a name click ' Create'. Go back and follow the path to System Tools.Choose Disc Cleanup.Click ' OK' to select the partition or drive you want.Click the ' More Options' Tab.Click ' Clean Up' in the System Restore section to remove all previous Restore Points except the newly created one. Empty the Recycle Bin.